Replacement of Lost or Destroyed Benefit Checks
There may be a time when you do not receive the benefit check we send to your address on file or it may be lost or destroyed upon receipt. Here are a few simple steps to follow so OPERS may issue a replacement check:
- Confirm OPERS has your current address on file and that it is correct, e.g. apartment number, route number, zip code, etc.
- Only endorse your check at the time you make your deposit or cash the check, never before. If the check is lost, having the check unsigned may prevent another person from cashing it.
- Remember, checks are mailed on the last business day of the month. If you do not receive your check in the mail after you have allowed a reasonable amount of time for postal delivery or if your check was lost or destroyed after you received it, contact us. We will send you a form to complete and return to us to obtain a replacement check. This form must be signed and notarized.
- You also may ask us to issue a stop payment on the check at the time you contact us. However, if you receive the check after we have issued a stop payment order, please contact us immediately. A waiting period is required to allow OPERS to release the stop payment order, and you will not be able to cash the check until the end of the waiting period.
After we receive the properly completed Check Replacement form, we will proceed to issue a replacement check. If a stop payment was not put on the original check, we will place a stop payment when the form is returned. Processing the stop payment requires five business days. We will issue your replacement check once the stop payment process has been completed.